Leading Regenerative Medicine Company IT Service Management System
Challenge:
A leading regenerative medicine company focused on empowering healing through the development, manufacturing, and sale of products for the advanced wound care, and surgical and sports medicine markets needed assistance from Osprey Life Sciences.
Specifically, the client needed to (1) manage the due diligence process for selecting a new ITSM system vendor and (2) implement the new solution.
They asked Osprey to provide project management expertise to oversee each of these facets of work to ensure a smooth and successful transition to the new ITSM application.
“Osprey’s leadership was the driving force behind our initial success and how we’ll deliver future project phases.”
The Project Involved:
- Regular updates and reviews with stakeholders
- A Phased implementation that accelerated time-to-value while reducing risk
- Managing the effectiveness of vendor-provided training and workshop sessions
- Developing a comprehensive project and resource plan
- Managing the efforts to assess current and future state processes
Solution
Osprey collaborated with internal staff and the vendor implementation teams to develop an achievable plan and budget and keep to a timeline that met organizational objectives. This included coordinating internal sessions to define integrated operational processes to be implemented for change control and leveraging system features available in incident management that were not initially included in the project charter.
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